There is a lot to be said for a business partnership that lasts two decades. In an industry where people often jump to the lowest bidder every few years, we’ve had the privilege of supporting a landmark Miami-Dade hotel for over 20 years. This isn’t a relationship built on sales pitches; it’s built on being there at 4:00 PM on a Friday when the back office is buried in paperwork and a scanner goes down.
We recently hit a major milestone with this partner by retiring a machine that had been in their department for over 15 years. While “planned obsolescence” is the norm for big-box store printers, seeing a professional unit hit the 15-year mark in the South Florida humidity is impressive. It’s a direct result of consistent copier maintenance and a build quality you just don’t find in consumer-grade hardware.
Trading a Legend for a Modern Powerhouse
As reliable as that old workhorse was, the hospitality world has moved on. Modern hotel operations require more than just a paper pusher—they need a digital hub. We officially upgraded the department to a new Kyocera multifunction system, which immediately changed the game for their staff.
The upgrade wasn’t just about “new plastic.” It brought the team:
- Faster Workflows: Lightning-fast scanning speeds mean guest records and vendor contracts move through the system in seconds.
- Modern Security: Today’s guest privacy requirements are strict; these new units feature encrypted data handling that the old machine simply couldn’t offer.
- Ease of Use: A tablet-style interface makes it easy for new hires to jump in and start working without a 30-page manual.
- Local Reliability: The staff knows that if they have a question, a STAT technician who knows their property is just around the corner.
Why We Value the Customer for Life
Building a “Customer for Life” isn’t a marketing slogan for us—it’s how we’ve operated for nearly 40 years. When the staff took a moment to pose for photos with their new Kyocera, it reminded us why these long-term upgrades are so rewarding. You aren’t just delivering a box; you’re delivering confidence.
If your office is still fighting with a machine that feels like a relic, you’re likely losing more in productivity and repair costs than you realize. Whether you are in a professional office in Sunrise or a high-traffic hotel in Miami, a modern copier lease is the smartest way to lower your total cost of ownership while keeping your team happy.
Hospitality and Hotel Tech FAQ
Is it better to repair an old machine or just upgrade? If your machine is over 10 years old, parts often become harder to source and security protocols become outdated. We usually suggest an upgrade when the cost of maintenance begins to rival the cost of a modern, energy-efficient lease.
Do you handle the data wipe on the old equipment? Yes. Data security is a major part of our process. When we pull out an old machine, we ensure the internal hard drive is professionally wiped so no guest or corporate info leaves the building.
Can these new Kyocera machines handle high-volume hotel tasks? Absolutely. We specifically recommend Kyocera for the hospitality industry because of their ceramic components. They are designed to run 24/7 with minimal downtime.
Do you service other brands in Miami-Dade? While we are Kyocera and KIP wide format specialists, our techs are factory-trained to handle copier repair for most major brands, including Ricoh, Canon, and HP.
What is the first step to an upgrade? We make it easy. Give us a call at 954-321-1949. We’ll swing by, look at your current volume and bottlenecks, and give you a straight-up recommendation on what will work best for your budget.
How long does it take to get a new machine installed? Because we keep a local inventory in Sunrise, we can often get your new system delivered, networked, and your staff trained much faster than the national chains.